Joseph Kiboi Nderitu
Business Development & Sales Operations Professional
Kenya, KE.About
Highly results-driven Business Development and Sales Operations Professional with 3 years of experience optimizing sales processes, leveraging market insights, and consistently exceeding revenue targets. Proven expertise in cultivating strong client relationships, strategic planning, and cross-functional collaboration. Adept at data analysis and forecasting, providing actionable insights to drive business expansion and foster high-performing teams.
Work
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Summary
Managed client relationships and conducted market research to drive business growth and optimize portfolio performance for a microfinance institution.
Highlights
Served as the primary client contact, cultivating strong relationships and ensuring exceptional service that enhanced client satisfaction and retention.
Conducted in-depth market research to identify and capitalize on new growth opportunities, informing strategic enhancements to service offerings.
Facilitated financial literacy training sessions for clients, significantly boosting product awareness and empowering informed decision-making.
Managed and continuously monitored client portfolios, implementing risk mitigation strategies to optimize returns and minimize potential losses.
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Summary
Led business development initiatives and strategic loan recovery efforts, significantly impacting revenue growth and team performance.
Highlights
Cultivated robust client relationships, resulting in sustained repeat business and a significant increase in client referrals.
Spearheaded weekly loan recovery strategies, successfully reducing non-performing loans (NPLs) by 4% through targeted interventions.
Analyzed comprehensive sales performance data to identify key trends and implement actionable improvements, directly boosting overall sales growth.
Mentored and onboarded new interns, enhancing team cohesion and significantly improving operational efficiency across the department.
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Summary
Drove client acquisition and portfolio quality improvements through strategic marketing and comprehensive financial assessments.
Highlights
Marketed and effectively showcased diverse loan products, successfully increasing the active client base by 15% within a competitive market.
Revitalized dormant client groups through targeted engagement strategies, leading to a measurable improvement in overall portfolio quality.
Conducted meticulous financial and credit assessments for prospective clients, ensuring informed loan feasibility evaluations and risk mitigation.
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Summary
Contributed to significant growth in loan balances and reduced portfolio risk through targeted marketing and client-focused strategies as a Business Department Intern.
Highlights
Contributed to a 25% growth in outstanding loan balances by actively supporting targeted marketing campaigns and client outreach initiatives.
Assisted in developing and implementing effective recovery strategies, contributing to a 7% reduction in portfolio-at-risk (PAR).
Provided tailored solutions to address client concerns, enhancing overall client satisfaction and contributing to improved retention rates.
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Summary
Provided essential IT support and system maintenance, ensuring seamless network functionality and enhancing technical reliability for staff.
Highlights
Troubleshot and resolved IT system issues, ensuring seamless network functionality and maintaining high operational efficiency across departments.
Performed routine hardware maintenance and software installations, which significantly enhanced technical reliability and system performance.
Provided direct technical guidance and support to over 50 staff members, improving overall ICT system usage and boosting productivity.
Skills
Business Development Strategy
identifying growth opportunities, market research, strategic planning, business expansion, revenue growth.
Client Relationship Management
fostering long-term client relationships, tailored solutions, exceptional customer service.
Strategic Planning and Execution
designing and implementing business strategies, achieving organizational objectives, optimizing performance.
Sales Strategy Optimization
analyzing sales processes, identifying inefficiencies, implementing solutions, improving efficiency and revenue.
Market Research and Analysis
conducting detailed market analysis, informing business strategies, understanding customer needs, identifying industry trends.
Data Analysis and Forecasting
interpreting complex data sets, forecasting trends, actionable recommendations, decision-making.
Team Leadership and Mentoring
mentoring and onboarding team members, fostering collaboration, improving team performance.
IT Troubleshooting and Maintenance
diagnosing and resolving system issues, hardware maintenance, seamless network functionality.
Excel and Database Management
advanced Excel functions, SQL programming, managing databases, streamlining operations, improving data accessibility.
Technical Support and Hardware Installation
providing technical support, conducting hardware installations, maintaining reliable system performance.
Microsoft Office Proficiency
Microsoft Word, Excel, PowerPoint, Outlook, efficient business operations.
References
Peter Oronyi
Branch Manager - Getcash (Kericho), +254 714 794203, petersande65@gmail.com
Fiona Nduku
Data Analyst - Pwani Oil, +254 723 921373, fionanduku43@gmail.com
Ilaku Brighton
COO, Credit, +254 728 694529, ilakubrighton@gmail.com